You want to return something? Here is how to do this.
You have the right to return the products you bought within 10 calendar days and request their replacement! In order to make the return, it is necessary for the product to be in excellent condition with the special markings (cards) and the order receipt.
Changes
For changes, contact our company at 694 390 6865 to state the reason for the change & the product you want and see if the change you want is approved. If the return is approved, contact the courier company ELTA, with which we cooperate, and send the products you want to return to the return address: Ioannis Dios, 3 Temenidon Square, Edessa Post Code: 58200 tel: 694 390 6865, with Recipient shipping charge. As soon as we receive your return we will send you your new order. You are charged only the shipping costs of the new order and the difference that may exist in the price of the new product (€ 2.50 if the order is below € 50 + € 2 in case of cash on delivery).
We remind you how:
The return process usually takes 3-6 working days from the moment we receive the return on our business.
In the event that a defect is found during the quality control of the returned product, the company must return the parcel back to the consumer or contact the consumer to resolve the issue. As a defect can be considered unwanted odors that may bring the return product.
Please note that for hygiene reasons, products such as leggings, bodysuits and earrings are not returned or changed.
For more information you can call us at 694 390 6865 daily Monday to Saturday 9:00 – 14:00.
SOS: In case the parcel is not omitted, the customer is obliged to pay the shipping costs. If he chooses cash on delivery and does not receive the parcel, the customer’s account is permanently locked..